Private Capital Functional Support (M/F) - Permanent contract trouvée sur : BNP Paribas
Luxembourg
À propos de cette offre
LUX021207
BNP Paribas Securities Services, a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities.
The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services.
To support its current growth, BNP Paribas Securities Services is looking for a:
Private Capital Functional Support (M/F)
Permanent contract
Your mission:
Contribute to the incident resolution, support requests, and problem management process for the Private Capital activity (Private Equity and Real Estate) on eFront applications (FIA).
Monitor the production environment and report to the Application Production Support manager
Assist actively the end users of Private Capital Operations units in solving issues arising in their daily activity
Ensure proper communication to Operation users regarding items resolution and status
Ensure internal global communication between IT/providers, Management and Operation teams during resolution and post-mortem,
Provide figures on the numerous kind of support requests and incidents resolution
Take necessary actions to resolve Production incidents in a timely manner
Follow-up with IT ADM PERE and IT APS Luxembourg to ensure business knowledge is up-to-date.
Advantages of the position:
Multi business activity: working in a mutualized application support service allowing capitalizing knowledge on several sectors and applications (PERE, TA, Hedge Funds, FDS etc…)
Working environment :
Dynamic team in a growing environment