Private Capital Functional Support (M/F) - Permanent contract trouvée sur : BNP Paribas

BNP Paribas Securities Services, a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities.

The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services.

To support its current growth, BNP Paribas Securities Services is looking for a:

Private Capital Functional Support (M/F)

Permanent contract

Your mission:

• Contribute to the incident resolution, support requests, and problem management process for the Private Capital activity (Private Equity and Real Estate) on eFront applications (FIA).

• Monitor the production environment and report to the Application Production Support manager

• Assist actively the end users of Private Capital Operations units in solving issues arising in their daily activity

• Ensure proper communication to Operation users regarding items resolution and status

• Ensure internal global communication between IT/providers, Management and Operation teams during resolution and post-mortem,

• Provide figures on the numerous kind of support requests and incidents resolution

• Take necessary actions to resolve Production incidents in a timely manner

• Follow-up with IT ADM PERE and IT APS Luxembourg to ensure business knowledge is up-to-date.

Advantages of the position:

Multi business activity: working in a mutualized application support service allowing capitalizing knowledge on several sectors and applications (PERE, TA, Hedge Funds, FDS etc…)

Working environment :

Dynamic team in a growing environment