Operations Applications Support Manager (m/f) - I-HUB S.A.

i-Hub S.A. is a private company set-up to provide a technology-based KYC solution to the financial and non-financial sectors, both at national and international level .

We are looking to recruit an Operations Applications Support Manager (m/f)

Your responsibilities:

• Manage the tickets (incidents, bugs, requests for change) raised by the Operations Team and depending on their nature follow up with the relevant parties until resolution. 
  • This includes as well technical tickets escalation coming from Clients or End-Clients.
  • In case of change management tickets, review the request, obtain relevant details from the operations team, properly describe the business requirements so that they are ready for review and prioritisation.
• Participate to the BAT testing on behalf of the Operations team whenever required.
• Provide training in advance of releases impacting the operations team.
• Carry out the PIV tests.
• Manage operational efficiency projects, this may also involve non-technical aspects like SLA updates or vendor selection.
• Project follow up until implementation

Your profile:

• A solid business analysis and project experience of 5 to 10  years
• Outstanding analytical skills
• Experience in working with Jira, Visio and the Microsoft Office suite
• Pro-active customer service attitude and diplomatic skills in order to communicate at all levels of the organisation and as well with external stakeholders
• Strong English and French written and oral communication skills, any other language will be considered as an advantage.

Your response:

If you are interested in this position and you would like to find out more about this role, please send your CV + cover letter in English to the following address: recruitment@i-hub.com – Your application will be treated in the strictest confidence.