Junior IT Helpdesk trouvée sur : AxiansPT

The world is more connected than ever before and the pace of change is bewildering. We deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. By fostering a deeply and personal relationship with our clients, we want to improve the lives of people and organizations.
 
Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 23 countries, with more than 11 000 employees and an annual revenue of more than 2.3 billion euros, in 2018.
 
The best of ICT with a human touch
 
Function: Junior IT Helpdesk 
Workplace: Luxembourg
 
Responsabilities:

• Log incidents;
• Categorize and prioritize incidents;
• Diagnose and resolve incidents;
• Close incidents;
• Escalate incidents;
• Incident ownership and communication throughout the lifecycle of the incident;
• Handle in policy and out of policy service requests;
• Intervene onsite at the user location or temporary location;
• Execute IMACD tasks;
• Raise requests for authorization of service requests.

Technical Requirements:

• + 6 months of experience as an IT Helpdesk Agent;
• Experience with Microsoft OS (Windows 7 and 10);
• Knowledge of mobile devices and mobile phone services;
• Knowledge of ticketing and CMDB tools;
• Understanding of networking and networking protocols;
• Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.;
• Fluent in English and French;

Behavioral profile:

• Very good attention to details;
• Pan-European mind-set;
• Excellent Customer and Service focus;
• Flexible;
• Exceptional spoken and written interpersonal, communication and presentation skills.

 
If you’re interested, please send your application to recruitment.axianslux@axians.com with the subject JuniorHelpdesk.CH