As an established market infrastructure player, Fundsquare S.A. provides services to support and standardized cross-border distribution of investment funds. Fundsquare’s main objective is to foster relationships between professional investors and funds. In that context, the Regulatory Service Unitis delivering and managing state-of-the-art mutualized solutions.
In order to strengthen our team, we are looking to recruit a:
Client Support & Operations Officer
Regulatory Service Unit (M/F)
◆ An experienced client support & operations officer with a minimum of 5 years of experience, in the client 1st level of support, focusing on client onboarding, client issue resolution and coordination with several levels of support.
◆ Have experience in regulatory fund distribution, in Primis with Luxembourg and EU Regulators
◆ Have a client facing role, being the first point of contact for all requests; being able to understand client’s need and organize internally all required tasks.
Key Tasks and Responsibilities:
As member of the RS Unit, the Client Support & Operations Officer, responsibilities include:
◆ Guiding and monitoring client, across all steps of set up and onboarding activities.
◆ Ensuring 1st level of operational support and coordinate and follow-up requests towards 2nd or 3rd support levels.
◆ Client communication (phone and or email) and training when required.
◆ Reporting documentation such as FAQ and Wikis.
◆ Create (update) internal procedure if required.
◆ The evolution of the Fundsquare solutions with the definition and validation new solution features.
◆ Contributing to the end-user acceptance and change management activities.
Required Skills and Competencies:
◆ A real desire to help people, excellent verbal and written communication skills are essential.
◆ Positive and optimistic approach to problem solving with the ability to translate technical issues into business terms.
◆ Ability to set priorities,able to work under stress, multi-tasking.
◆ Excellent listening, questioning and analytical skills.
◆ Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Access).
◆ Experience in testing (Functional Testing, Customer Acceptance testing).
◆ Team player, motivated, result oriented and operational mindset.
◆ Fluent English and French is mandatory, any additional language considered as an asset.
If you believe that your profile fits the position described above, then please submit your application here :http://bit.ly/32f4bfN
At a later stage of the recruitment process, we may ask for a recent copy of a criminal record (N°3).