Claims Team Leader (m/f) - Foyer

Foyer Global Health was established in 2014 and is the specialist brand for globally mobile people from Luxembourg's leading insurance company Foyer.

Since its foundation, Foyer has become Luxembourg's primary insurance. Today, the European Union poses many new challenges while at the same time opening up a host of new opportunities.

We are currently looking for a Claims Team leader to be part of this journey. As a Team Leader, you will report to the Head of Operations. Next to your duties as claims handler, you will be the leader of a team of international Claims Administrator processing international health claims from expatriates insurances. You will be responsible  for correct claims assessment in your team.

Responsibilities

• • Managing the team of Claims Administrator
• • Managing and reporting on the unit’s performance
• • Communicating and interacting effectively with people at all levels
• • Ensuring compliance to contracted service levels and optimization of processes
• • Ensuring client satisfaction improvement 
• • Ensuring adherence to policies, legislative requirements
• • Responsible for staff morale
• • Managing of external and internal relationships
• • Establishing and maintaining quality standards that drive client delight and cost efficiency
• • Delivering first time right service excellence
• • Monitoring process compliance
• • Continually reviewing and measuring team activities against targets, standards and service levels.
• • Leading and motivating staff
• • Managing, supporting and developing a team of people to ensure service delivery 
• • Establishing and maintaining quality standards in respect of accurate claims management
• • Delivering results and meeting customer expectations

Must Have Requirements

• Insurance-related qualification or experience 
• First experience as a Team Leader in claims adjudication in an insurance environment
• Computer literate (MS Word, MS Excel and MS Power Point)
• Several year’s experience in claims environment
• Experience in developing and coaching staff
• Strong client service orientation
• Ability to work under pressure
• Good Communication skills (verbal & written) 
• Excellent organisational, analytical, reporting
• Leadership skills
• Knowledge of claims processes
• Fluency in English, German or French is an asset

By joining our Group, you will benefit of the following advantages :

• A multicultural and learning environment,
• A flexitime,
• A Company restaurant,
• A fitnessroom with coaches,
• Concierge service.