CIB Operations – Transfer Agency Agent Servicing -Transaction Processing Specialist trouvée sur : JPMorgan Chase & Co
Senningerberg
À propos de cette offre
• The main activities of the open position consist of ensuring high quality and timely processing of Transfer Agency
• This processing activity is generally carried out offshore with the oversight and governance remaining in Luxembourg albeit Luxembourg staff are trained to process for contingency purposes
• Client and investor contact remains in Luxembourg as a centre of excellence and the role requires timely and correct handling of such contact
• The candidate will report to a member of the team’s management group with potential scope for people management within a small team
• The candidate will be required to be able to oversight TA activity within one or more of the areas functional groupings as directed. Within this they will be expected to:
o Ensure adherence to relevant policies.
o Ensure processing offshore or onshore, as appropriate is within agreed SLA norms.
o Ensure effective monitoring and reporting of outstanding items / backlog
o Ensure that all internal/external clients receive the highest quality of service, executing requests/instructions/queries accurately on the day of receipt (same day processing) while adhering to company standards.
o Escalate immediately incidents, apply corrective actions and follow up preventative actions.
o Liaise with internal service providers.
o Proactively contribute to the improvement of BAU and oversight processes.
o Check work performed by colleagues as per authority level.
o Mitigate financial/reputational risk by ensuring appropriate controls and procedures are adhered to in compliance with regulatory requirements or company policies
o Responding to investor queries for additional correspondence or reporting
o Running daily weekly and monthly internal control reports
o Support the Transfer Agency Manager and assist with ad hoc processing when required (eg. In case of BCP or exceptional processes)
1. Post-secondary education with an economical background/finance or equivalent experience
1. Good knowledge and experience of Transfer Agency processing with at least three years experience in a supervisory or team leader position
.
Knowledge, skills, mastery of tools and necessary abilities for carrying out activities
1. Be computer literate and proficient in Microsoft Office products (Outlook Excel Word and Power-Point)
2. Ensure self-development
3. Some basic knowledge and experience of Transfer Agency processing
4. Be able to work in a multi-cultural environment with virtual teams
Professional behaviour expected at the function
1. Team player with people and performance management skills
2. Be adaptable, flexible and Collaborative
3. Ability to adhere to deadlines while focussing on results and accuracy
4. Strong analytical skills investigation skills and attention to detail
5. Bright enthusiastic motivated individual who is a team player
6. Ability to work independently and proactively
7. Ability to adapt to a fast changing challenging environment
8. Organized with focus on quality and customer delivery
Language levels required for the function
Language Speaking Reading Writing Listening
English
any other European written and spoken would be an advantage
Language skills Language levels required for the function | ||||
Language | Speaking | Reading | Writing | Listening |
English | a | a | a | a |
any other European written and spoken would be an advantage | a | a | a | a |
About J.P. Morgan’s Corporate & Investment Bank:
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Further information about J.P. Morgan is available at www.jpmorgan.com.
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer